Position Overview

Reporting To National Head Business & Operations

Location Manjeri | WFO: 7:00 AM 2:00 PM | WFH: Post 2:00 PM

Verticals Quick Commerce (Dark Stores) | Last Mile E-Commerce

Role Summary

The Control Tower Representative is the real-time eyes and ears of DropX operations tracking key metrics across both

verticals, publishing data at frequent defined intervals, and calling out anomalies as they occur. The role does not involve

driving or ensuring outcomes; that sits with the ops teams. What it demands is relentless vigilance, data discipline, and the

ability to spot and flag deviations the moment they surface.

Key Responsibilities

Vertical 1 Quick Commerce (Dark Stores)

Track and publish scheduled vs. on-time staff at each dark store location

Monitor and report inventory audit completion, expired items removal, and inbound stowing vs. cutoff windows

Publish shift-wise and daily reports at defined intervals; call out anomalies immediately

Vertical 2 Last Mile E-Commerce (Amazon & Flipkart)

Track and publish inbound load time adherence, scheduled vs. on-time staff, and OTR exit timings across all hubs

Publish hourly metric reports; observe data in real time and flag any deviations

Reporting & Data Publishing

Publish all reports at defined frequency no delays, no gaps

Maintain clean Excel-based trackers and dashboards for both verticals

Flag anomalies with timestamps and context observation, not diagnosis

Publish daily summary to the National Head Business & Operations

What This Role Is Not

Not responsible for fixing issues, following up with field staff, or making operational decisions. This role observes, records,

publishes, and flags nothing more, nothing less.

Skills & Candidate Profile

Must-Have Ideal Candidate

Advanced Excel VLOOKUP, Pivots, Conditional Formatting, Macros

Disciplined, high-frequency report publishing without reminders

Sharp eye for anomalies and data deviations

Clear written communication for flagging

Self-driven through a split WFO/WFH schedule

Ideal Candidate

Obsessive about report timelines 9 AM means 9 AM

Spots what doesn't look right in a sea of numbers

Treats Excel as a native language

Calls out anomalies early, unprompted

Workaholic who respects shift-based ops rhythm

Control Tower Associate