Concierge Executive

Isprava is Indias leading non-urban, luxury home developer. Over the past nine years, Isprava has grown exponentially by creating some of Indias most sought-after luxury homes in non-urban locations.

The company has over 220 properties worth over USD 360 million spread across Goa, Alibaug, Kasauli and the Nilgiris. Isprava specialises in designing and building luxury homes and providing end-to-end services that include identifying the best locations, crafting bespoke spaces and ensuring seamless delivery of fully furnished homes to homeowners. Focused on providing only the finest to their customers, Ispravas defining principles - exclusivity, comfort, and integrity -- have propelled them to become an acknowledged connoisseur of crafting one-of-a-kind lifestyle experiences through distinctly unique residences.

Website link - https://www.isprava.com/

Press page - https://www.isprava.com/in-the-media/

Locations and homes - https://www.isprava.com/home/

Our story - https://www.isprava.com/our-story/

Lohono Stays is a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of luxury living, personalized experiences, and exceptional hospitality, Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.

The brands portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally.

What sets Lohono Stays apart is its end-to-end hospitality service, which includes:

Curated luxury homes with world-class design and amenities

24x7 concierge services for personalized experiences

Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay

Event hosting and celebration planning in bespoke settings

Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.

For more information visit www.lohono.com

Designation: Concierge

BU: Lohono

Dept.: Rentals & Hospitality

Sub Dept.: Guest Relations

Location: Goa

Key Responsibilities:

Assist Guest Relations Executives in ensuring seamless guest arrivals and departures

Prepare and organize welcome kits, local guides, and in-villa information for guests

Respond promptly to guest inquiries and requests with warmth and professionalism

Coordinate reservations, transport, dining, spa services, and local experiences for guests

Offer personalized recommendations for local attractions, restaurants, and activities

Maintain updated records of guest preferences, requests, and service feedback

Support guest complaint resolution by escalating to the Guest Relations Executive when

necessary

Ensure timely execution of special requests such as celebrations, surprises, or amenities

Monitor villa readiness and coordinate with housekeeping, transport, and maintenance

teams

Key Requirements:

Education: Diploma or Degree in Hospitality / Hotel Management

Technical Skills:

Strong understanding of guest service basics and hospitality etiquette

Ability to use guest management systems, reservation platforms, and communication tools

Personal Traits:

Friendly, approachable, and customer-focused attitude

Strong interpersonal and communication skills

Polite, well-groomed, and confident demeanor

Willingness to learn and take initiative under guidance

Adaptability to work in a dynamic, high-touch luxury environment

Reporting to: Guest Relations Manager