Community Manager

About the Job

• Build and nurture a thriving community of passionate, high-value users for one of the fastest-growing consumer app studios in the gaming space.
• We're looking for a high-energy Community Manager to join our fast-growing team. In this role, you'll be the voice, heartbeat, and daily presence of our community managing our Discord server, engaging with users through live chat on our website, and making sure every member feels seen, heard, and genuinely part of something special.
• You'll own the full community experience end-to-end: from Discord moderation and event programming to real-time user support and retention-driving engagement. Our users are HNW (high-net-worth) customers of a premium software product they expect white-glove treatment, fast responses, and a community that feels exclusive, active, and worth being part of.
• If you live on Discord, love talking to users, and know how to turn a chat room into a community people don't want to leave this role is for you.

About Triplespeed

Triplespeed is a fast-moving app studio that's profitable, scaling multiple apps to >$10M/yr revenues, and growing fast. We build and scale direct-to-consumer apps in the video games space, and community is a core pillar of how we retain users, drive engagement, and build long-term brand loyalty.

Key Responsibilities:

Discord Management (Core)

• Own our Discord server end-to-end structure, channels, roles, onboarding flows, bots, and moderation.
• Be actively present in Discord throughout the day, driving conversation, answering questions, and keeping the energy high.
• Plan and run regular community events: AMAs, giveaways, tournaments, themed channels, seasonal campaigns.
• Build and enforce community guidelines; manage moderation and handle escalations with care.
• Grow the server thoughtfully attract the right users, retain them, and make sure activity compounds over time.

Live Chat & Real-Time User Engagement

• Engage constantly with users through the live chat on our website fast, helpful, personable responses.
• Treat every interaction as a chance to strengthen the relationship with a high-value customer.
• Triage issues, route technical problems to the right team, and close the loop on user concerns.
• Turn support moments into community moments invite engaged users into Discord, flag power users, build rapport.

Community Building & Retention

• Make users feel like insiders recognize regulars, celebrate milestones, surface great contributions.
• Identify and nurture top community members; build a core group of advocates and super-users.
• Gather user feedback continuously and feed it back to product, marketing, and leadership.
• Design rituals, traditions, and inside jokes that make the community feel alive and specific to us.

Content & Communication

• Write announcements, patch notes summaries, event recaps, and community updates in a voice that fits our brand.
• Coordinate with marketing and product on launches, promotions, and community-facing campaigns.
• Keep the community informed about what's coming, what's changing, and what's being worked on.

Performance Tracking & Reporting

• Track key community health metrics: DAU/MAU in Discord, message volume, retention, sentiment, response times in live chat.
• Monitor sentiment across Discord, live chat, and social channels.
• Report on community growth, engagement, and key wins/issues on a regular cadence.
• Identify patterns and surface insights that inform product and marketing decisions.

Process & Operations

• Continuously improve community workflows, moderation tools, and response templates.
• Document playbooks for events, escalations, onboarding, and crisis communication.
• Support organic growth initiatives and cross-functional projects as needed.

Who Can Apply

• 15 years experience in community management, Discord moderation, customer engagement, or a similar user-facing role.
• Deep familiarity with Discord not just as a user, but as someone who has run or helped run a server (roles, permissions, bots like MEE6/Dyno/Carl-bot, verification flows, etc.).
• Excellent written communication fast, clear, warm, and on-brand.
• Comfortable being "always on" during peak community hours and responsive in real time.
• Highly organized, able to juggle live chat, Discord, events, and reporting simultaneously.
• Genuine empathy for users and a service mindset especially with a premium, high-expectation audience.
• Comfortable in a fast-paced, high-ownership environment.

Bonus Points

• Interest or active involvement in trading card games (Magic: The Gathering, Lorcana, One Piece TCG, Flesh and Blood, etc.) or Pokmon (TCG, video games, or broader franchise). If you collect, play, or just geek out about TCGs we want to hear about it.
• Experience managing communities for gaming, collectibles, or hobby-driven products.
• Experience working with HNW, premium, or "prosumer" user bases where service standards are high.
• Experience with live chat tools (Intercom, Crisp, Zendesk, etc.).
• Experience running events, tournaments, or giveaways.
• Experience with community analytics tools (Statbot, Common Room, Orbit, etc.).
• Background in D2C, mobile apps, or consumer software.

Preferred Skills

• Discord server management and moderation
• Live chat engagement
• Community event programming
• Written communication
• User empathy and relationship building
• Sentiment analysis
• Reporting and analytics
• Process documentation
• Attention to detail
• Ability to execute at speed

What We Offer

• Competitive Compensation: Strong salary package based on experience.
• High Ownership: Own our community end-to-end and shape how thousands of HNW users experience our brand.
• Fast-Paced Environment: Work with a lean, ambitious team building and scaling rapidly.
• Career Growth: Opportunity to grow into a Head of Community / Head of Customer Experience role as we scale.