Community Manager

Job Title: Community Manager

Location: Mumbai

Experience: 4 - 6 + years in hospitality, reservations, and community management

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About the Role

We are looking for a dynamic and customer-focused Community Manager to oversee daily operations of our coworking space and ensure exceptional client experiences. The ideal candidate will have a strong background in hospitality, reservations, and front-office operations, with proven ability to drive customer satisfaction and operational efficiency.

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Key Responsibilities

Manage day-to-day operations of the coworking space, ensuring high occupancy and client satisfaction.

Respond to customer inquiries via phone, email, and chat, maintaining quick and effective communication.

Coordinate with internal teams to streamline service delivery and enhance client retention.

Process transactions, maintain accurate service reports, and ensure compliance with company standards.

Build strong relationships with clients and proactively address their needs.

Support upselling initiatives and contribute to revenue optimization.

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Required Skills & Competencies

Customer Relationship Management (CRM) tools and systems (Opera, OnQ, SynXis).

Strong knowledge of Front Office & Reservation Operations.

Excellent communication and problem-solving skills.

Ability to work collaboratively with teams and manage multiple priorities.

Proficiency in MS Word and PowerPoint.

Adaptability, decision-making, and a customer-first mindset.

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Qualifications

Bachelors degree in hospitality management or related field preferred.

6+ years of experience in hospitality, reservations, or community management.

Prior experience in coworking space management is a plus.

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Why Join Us?

Opportunity to work in a dynamic, client-centric environment.

Growth-oriented role with exposure to operations and customer engagement.

Collaborative team culture and professional development opportunities.