Community Manager

The ideal candidate will be responsible for managing and engaging with the organization's online community in a way which builds brand awareness.They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with customers.

Responsibilities

Build the community from zero: grow a strong, engaged base of customers and advocates, both online and offline

Own on-ground activations: plan and execute events, workshops, pop-ups, and intimate community gatherings that bring the brand to life

Drive local partnerships: collaborate with studios, cafes, clinics, co-working spaces, and other relevant communities to embed Moom into the city

Be the voice of the brand: engage daily with customers across Instagram, WhatsApp, and other channels, building real relationships and trust

Develop a network of creators & ambassadors: identify and nurture local influencers and early fans who genuinely love the brand

Create & capture local content: turn community moments, events, and conversations into content that feels authentic and shareable

Act as our eyes and ears on the ground: deeply understand your city, surface insights, and help shape how Moom shows up locally

Contribute to growth: support initiatives that drive acquisition, retention, and repeat purchase through community

Qualifications

34 years of experience in community, brand, or marketing roles

Deep understanding of your city and its culture, trends, and communities

Someone who loves being on the ground: meeting people, hosting, building relationships

Strong social instincts: you know what content and experiences click

Scrappy, proactive, and excited to build something from zero