Community Coordinator – Student Experience & Comms

About The Quad

Established in 2011, The Quad is one of India's pioneer fitness coaching companies making thousands of Indians stronger, worldwide. From a 2-person team to a 60+ member squad, we've helped over 10,000 people transform the way they feel and function. We're a high-energy, lean startup that values organic growth, sustainable progress, and building respectable careers in the fitness industry.

Why This Role Exists

We don't just run classes we run a living, breathing ecosystem of people who show up, train together, and stay for years.

Which means communication isn't a support function. It is the experience.

You'll be the central nervous system of all student communication ensuring everything we say, send, and share is intentional, well-timed, and worth their attention. Done right, this role directly drives engagement, retention, referrals, and brand love.

What You'll Own

Communication Control Tower

• Own all outgoing student communication across WhatsApp, email, and other platforms
• Act as the single point of coordination for any team reaching the community
• Ensure every message is necessary, clear, well-timed, and on-brand

Communication Calendar & Cadence

• Build and maintain a centralised communication calendar
• Balance service updates, engagement content, and promotional messaging
• Make sure students are never overwhelmed and never left in the dark

Copy & Messaging Quality

• Write and refine all outbound communication emails, WhatsApp messages, posters, polls
• Bring The Quad's voice alive: clear, human, slightly playful, never spammy
• Make even routine communication feel thoughtful

Cross-Team Coordination

• Work closely with Coaching, Marketing, Sales & Memberships, and Leadership
• Build a system where no communication goes out without visibility
• Push back confidently when something shouldn't go out

Analytics & Optimisation

• Track open rates, CTRs, responses, and engagement patterns
• Turn data into better timing, better formats, and better messaging strategy

What Success Looks Like (First 36 Months)

• A clear, visible communication calendar is in place across teams
• All outgoing communication is centralised and streamlined
• Reduction in message clutter and last-minute chaos
• Students feel informed, not overwhelmed and more connected to The Quad

What We're Looking For

• 24 years in community management, CRM/lifecycle communication, or content/copywriting
• Strong written communication this is non-negotiable
• Highly organised you enjoy systems, calendars, and structure
• Good judgment you know what should and shouldn't be sent
• Comfortable working across teams and pushing back when needed
• Data-aware you don't just send messages, you learn from them

Bonus (Not Mandatory)

• Experience with WhatsApp communication tools or CRM platforms
• Familiarity with email marketing tools
• Basic design sense
• Experience with engaged communities fitness, lifestyle, or similar

Why This Role Matters

You are shaping how 1,000+ people experience The Quad every single day. If you're the kind of person who enjoys being the invisible orchestrator behind a great experience this role is for you.