Communication Trainer

Greetings for the Day!!!

We are looking for a Voice and Accent Trainer for one of our esteemed clients in Pune,Bangalore,Hyderabad having experience with communicaton training,voice coach,voice and accent training.

Exp: - 5+ Years

Location: Pune,Bangalore,Hyderabad

CTC - Upto 12 LPA

Shifts -US Shifts

Key Responsibilities:

Key Responsibilities:

1. Voice audits & feedback

2. Voice audit process documentation as per business requirements

3. New hire training for new engineers. Documentation should be available

on Attendance and assessment scores

4. Refresher training for every engineer.

5. Email / Chat audits based on business requirements.

6. Work with service desk competency tower and implement best practices

7. Work with Delivery team and identify voice training needs

8. Training scheduling as per business requirements, training plan review and

approval.

9. Continuous improvement in Voice competency at account level

10. Develop voice skills of engineers to meet customer requirements in 6

months from date of joining

11. Ensure engineers attendance for trainings as planned unless there is a

crisis impacting contractual deliverables

12. Define / Revise weekly and daily report formats as per business

requirements

13. Publish daily, weekly, monthly & quarterly reports

14. Ensure availability candidates for walkin interviews

15. Complete voice screening of candidates in 24 hours during weekdays

unless candidates list is more than 10 profiles

16. New hires training on voice and soft skills

17. Provide Timelines for CSAT scores achievement and sustenance

18. Improve & sustain CSAT scores on voice competency as per targets &

timelines agreed with delivery

19. Weekly reviews with delivery team, Monthly & Quarterly reviews with

delivery and customer

20. Participate in DSA

Required Skills and Qualifications:

• Excellent command over the English language (spoken and written).
• Strong knowledge of American/British/Neutral accent (as applicable).
• Minimum [X] years of experience in voice and accent training, preferably in a BPO or corporate setting.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Certification in Voice and Accent training is a plus.
• Good interpersonal skills and the ability to work with diverse teams.
• Ability to motivate, engage, and coach trainees effectively.

We are looking out for candidates who can join within 30 days

Thanks & Regard,