Command Center Support
Tata Consultancy Services
2 - 5 years
Hyderabad
Posted: 19/05/2026
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Job Description
Role: Command Center Support
Location: Hyderabad
Exp: 5-10 yrs
Mode of interview : Virtual
Must Have Skills:
- 247 Command Center / NOC / Operations Center support experience
- Strong knowledge of ITIL processes Incident, Problem, Change, and Service Request Management
- Handson experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, SolarWinds, Netbrain, Nagios, SCOM, Grafana)
- Experience working with ServiceNow or similar ITSM tools for ticket logging, tracking, and escalation
- Ability to perform initial triage, impact analysis, and priority assessment
- Good understanding of application, infrastructure, database, and network alerts
- Experience in shift-based operations, including weekends and night shifts
- Strong verbal and written communication skills
- Exposure to banking/financial services environments is an advantage
Key Responsibilities*:
- Monitor applications, infrastructure, and batch jobs using enterprise monitoring tools
- Acknowledge, log, and classify incidents within defined SLAs
- Perform Level1 troubleshooting and escalate to appropriate L2/L3 teams
- Coordinate Major Incident Management (MIM) calls and communication bridges
- Ensure timely updates to stakeholders and business users
- Track incident lifecycle to closure and validate resolution
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