Cluster Manager

Responsibilities, aka, what wed like you to deliver :

Own end-to-end operations for a cluster of 20 - 30 dark stores, ensuring seamless execution from inbound to dispatch.

Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.

Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.

Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives.

Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes.

Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.

Collaborate closely with Central Operations, Planning, and Supply Chain teams to resolve escalations and remove operational bottlenecks.

Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster.

Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability.

Support overall profitability goals by running high-efficiency, cost-conscious, and scalable operations. Are you who we're searching for

Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience

Experience: 58+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management

Strong understanding of end-to-end warehouse operations inbound to dispatch

Proven experience managing large ground teams across multiple locations

Hands-on with dashboards, KPIs, and data-driven operational reviews

Strong execution focus with ability to operate in high-volume, high-pressure environments

Process-oriented mindset with experience enforcing SOPs and driving accountability

Comfortable managing cost metrics, shrinkage control, and operational P&L levers

Data-driven, ownership-focused, and built for scale