Cluster Manager

Key Responsibilities:

• Conduct induction and onboarding training for new joiners
• Deliver classroom and on-the-job training on sales, product knowledge, VM basics, and customer service
• Provide on-floor coaching and performance feedback to store teams
• Identify training needs and skill gaps through store visits and audits
• Develop and update training materials, manuals, and presentations
• Track training effectiveness and maintain training MIS
• Coordinate with HR and Operations teams for training calendars

Required Skills

• Strong communication, facilitation, and presentation skills
• Good understanding of retail operations and sales processes
• Ability to engage frontline retail staff effectively
• Basic knowledge of MS Excel and PowerPoint
• Willingness to travel across stores

Qualification & Experience:

• Graduate preferred
• 4-6 years of experience in retail training or store operations