Cluster Head

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Job Description: Cluster Head

Location: Delhi-NCR

Company: NetAmbit Value First India Pvt. Ltd.

Department: Sales

Experience: 6- 10+ Years

About the Role

We are looking for a dynamic Cluster Head to lead multi-city operations for the Business AI (WhatsApp Business) program. This role demands strong leadership, strategic thinking, and execution excellence to drive revenue growth, large-scale onboarding, and operational efficiency.

You will own regional P&L, lead a 100+ field sales workforce, and play a key role in scaling business adoption across markets.

Key Responsibilities

1. Strategy & Ownership

• Drive end-to-end business performance across multiple cities
• Own and deliver regional targets (visits, activations, revenue)
• Build scalable growth strategies for rapid market expansion
• Manage P&L, budgeting, and cost optimization

2. Large Team Leadership (100+ Team Size)

• Lead City Managers, Team Leaders & field sales teams
• Build strong leadership pipelines & succession planning
• Foster a high-performance, target-driven culture
• Drive hiring, onboarding, training & retention strategies

3. Performance Management & Analytics

• Track daily/weekly/monthly KPIs across regions
• Use dashboards, CRM tools & MIS for decision-making
• Identify performance gaps & execute corrective actions
• Optimize productivity per salesperson

4. Operational Excellence

• Ensure seamless onboarding & activation of businesses on WhatsApp
• Maintain SOP adherence & process standardization
• Implement quality audits & compliance checks
• Optimize field operations (routing, coverage, efficiency)

5. Stakeholder Management

• Collaborate with program leaders & cross-functional teams
• Present insights, reports & strategic recommendations
• Align with training, product & operations for execution excellence

6. Expansion & Market Development

• Identify new business opportunities & untapped markets
• Drive city launches & regional expansion strategies
• Build local partnerships & strengthen ecosystem presence

Required Skills & Expertise

Qualifications

• Graduate/Postgraduate (MBA in Sales/Marketing preferred)

Experience

• 610 years in sales operations
• 35+ years in areas/multi-city leadership roles
• Experience managing 100+ field sales workforce

Key Success Metrics (KPIs)

• Achievement of regional activation & revenue targets
• Team productivity (output per head)
• Quality & compliance scores
• Attrition & retention rates
• City-wise performance consistency
• Successful expansion & stabilization of new markets

Additional Requirement

• Willingness to travel extensively across assigned regions