Cloud FinOps & Enterprise Billing Support Technical Support Engineer_100013

Company:IT Services Organization

Key Skills: Cloud FinOps, Enterprise Billing, GCP Billing, Quote-to-Cash (Q2C), Revenue Operations, Billing Dispute Resolution, Cost Governance, Anomaly Detection, ERP Billing, Financial Operations

Roles & Responsibilities:

• Manage end-to-end resolution of enterprise billing disputes.
• Analyze and validate complex billing scenarios in multi-account cloud environments.
• Interpret enterprise contracts and negotiated pricing structures.
• Apply Quote-to-Cash (Q2C) processes to ensure billing accuracy.
• Identify billing anomalies, risks, and root causes of issues.
• Support cloud cost governance and FinOps optimization initiatives.
• Work with ERP and billing systems to ensure correct invoicing and adjustments.
• Collaborate with finance, engineering, and customer teams for issue resolution.
• Ensure compliance with billing policies and financial governance standards.
• Maintain documentation and reporting for billing investigations.
• Support continuous improvement in billing accuracy and operational efficiency.

Experience Required:

• 4-8 years of experience in FinOps, billing operations, or revenue management.
• Strong experience in enterprise billing dispute resolution.
• Understanding of cloud billing platforms (preferably GCP Billing).
• Knowledge of Quote-to-Cash (Q2C) workflows.
• Experience in cost governance and financial operations in cloud environments.
• Ability to analyze billing data and identify anomalies and risks.
• Exposure to ERP systems and enterprise billing processes.
• Experience handling high-value customer escalations.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.

Education: Any Graduation