Cloud & AI/ML Technical Support Engineer_100014

Key Skills: GCP, AI/ML Support, Python, Agentic AI, Root Cause Analysis (RCA), Troubleshooting, Cloud Operations, ML Systems Support

Roles & Responsibilities:

• Provide technical support for enterprise AI/ML (Gemini) environments on GCP.
• Monitor, troubleshoot, and resolve production issues in AI/ML systems.
• Perform root cause analysis (RCA) and ensure timely issue resolution.
• Support Agentic AI workflows and diagnose runtime behavior issues.
• Use Python for scripting, automation, and debugging support activities.
• Collaborate with engineering and operations teams for incident resolution.
• Ensure smooth operation and availability of AI/ML services.
• Maintain documentation of issues, fixes, and operational procedures.
• Support deployment validation and system readiness checks.
• Communicate updates and status reports to stakeholders.

Experience Required:

• 4-6 years of experience in Cloud/AI/ML support or operations roles.
• Strong hands-on experience with GCP (Google Cloud Platform).
• Good understanding of AI/ML concepts and production model behavior.
• Experience in troubleshooting AI/ML workloads in enterprise environments.
• Hands-on Python scripting for automation and debugging.
• Experience performing RCA and production incident handling.
• Exposure to Agentic AI systems or workflow-based AI architectures.
• Strong analytical and problem-solving skills.
• Good communication and coordination skills.
• Ability to work in production support environments with SLA commitments.

Education: Any Graduation