Clinic Admin Executive (Patient Experience & Operations)

About Vel Healing Studio:

Vel Healing Studio is a patient-focused wellness clinic specializing in physiotherapy, rehabilitation, and womens health treatments. We help patients manage pain, recover postnatal strength, correct posture, and address lifestyle-related concerns through personalized care. Combining advanced therapy with holistic healing, we deliver result-oriented treatments and a high-quality patient experience. Our focus is on building trust, ensuring consistent follow-ups, and guiding patients toward the right care solutions.

Role Overview:

We are seeking a Clinic Admin Executive who can function beyond a traditional receptionist role someone who thinks like a manager, ensures smooth daily operations, and plays a key role in converting inquiries into walk-ins and loyal patients.

Key Responsibilities:

Patient Interaction & Counselling:

• Handle incoming calls, messages, and walk-ins professionally
• Clearly explain clinic services, treatments, and benefits
• Build trust and guide patients toward appropriate services

Lead Conversions:

• Follow up on inquiries and convert leads into confirmed visits
• Maintain consistent communication with potential patients
• Ensure maximum appointment bookings and walk-ins

Clinic Operations Management:

• Manage appointments, scheduling, and patient flow efficiently
• Coordinate between doctors, therapists, and patients
• Ensure smooth day-to-day functioning of the clinic

Front Desk & Administrative Tasks:

• Maintain patient records and basic documentation
• Handle billing, payments, and reports if required
• Ensure clinic environment is organized and welcoming

Ownership & Accountability:

• Take responsibility for daily performance and outcomes
• Identify gaps and improve processes proactively

Required Skills & Qualifications:

• Strong communication and interpersonal skills
• Ability to convince, guide, and convert patients
• Good organizational and multitasking abilities
• Basic computer knowledge (calls, WhatsApp, scheduling tools)
• Prior experience in clinic, hospital, wellness center, or sales/admin roles preferred