Client Success Specialist

Were Hiring:

Client Success Specialist

Department: Client Success

Reports to: Team Manager

Industry: Digital Marketing Agency

At Experienzing, we believe great client experiences drive great results. Were looking for a Client Success Specialist who is passionate about client relationships, social media marketing, and delivering exceptional service.

About the Role

The Client Success Specialist plays a key role in ensuring client satisfaction and long-term success. This position involves regular client communication, managing social media calendars, coordinating with internal teams, resolving issues, and ensuring deliverables align with client goals and brand standards.

Key Responsibility Areas (KRAs)

1. Client Communication & Relationship Management

Build and maintain strong, long-term client relationships

Conduct regular client meetings to track progress against objectives

Collect, document, and manage client requirements efficiently

Respond promptly to client queries across all communication platforms

Manage client reviews, approvals, and (where applicable) lead lists

2. Issue Resolution & Escalation

Address client concerns by coordinating with relevant internal teams

Communicate action plans and progress clearly to clients

Escalate recurring issues (34 instances) to the reporting manager for swift resolution

3. Social Media Calendar Planning & Management

Develop and manage monthly social media calendars aligned with client objectives

Ensure all deliverables meet the agreed MSA requirements

Review creatives and content to ensure brand consistency

Ensure timely publishing of content across social platforms

Manage comments and DMs across platforms in a timely manner

Prepare monthly performance reports aligned with predefined goals

4. Internal Coordination

Act as the primary internal point of contact for assigned clients

Collaborate with internal teams to ensure quality and timely delivery

Reprioritize tasks and manage timelines in consultation with teams before client communication

Required Skills & Competencies

Excellent written and verbal communication skills in English

Strong attention to detail and accuracy

Exceptional interpersonal and relationship-building skills

Proactive problem-solving and analytical abilities

Strong time management and organizational skills

Basic understanding of digital marketing and social media platforms

Ability to conceptualize and communicate campaign strategies aligned with client objectives

Education & Experience

Bachelors degree in Marketing, Communications, Business Administration, or a related field

1 2 years of experience in a client-facing role within a digital marketing or advertising agency

How to Apply

Interested candidates can send their CV to: gukhan@experienzing.com