Client Servicing Manager

Group Solutions Manager (Client Servicing OTT Operations)

Location: Mumbai

Experience: 6-9 Years

Agency: Schbang

Role Overview

We are looking for a Group Solutions Manager Client Servicing (OTT Operations) to lead a high-volume, execution-driven account for a leading OTT platform.

This role is focused on delivery governance, stakeholder management, workflow control, and commercial ownership, requiring strong operational discipline over strategic planning.

Key Responsibilities

Client Servicing & Stakeholder Management

• Act as the primary point of contact for the OTT client across marketing, content, and operations teams
• Lead regular status calls, reporting, and escalation management
• Ensure seamless communication between client and internal teams

Operations & Delivery Governance

• Own end-to-end execution across multiple campaigns and show launches
• Manage timelines, approvals, trackers, and SLAs to ensure error-free delivery
• Coordinate across Creative, Media, Production, and Tech teams
• Drive process efficiency and workflow improvements

Commercial & Documentation Ownership

• Manage estimates, scope tracking, invoicing, and collections
• Maintain documentation, approvals, and audit-ready records
• Ensure strong scope control to protect account margins

What Were Looking For

• 6-9 years of experience in client servicing within digital/integrated agencies
• Experience managing high-volume / fast-paced accounts (media or entertainment preferred)
• Strong operations and process-driven mindset
• Excellent stakeholder management and communication skills
• Ability to thrive in deadline-driven, high-pressure environments

email : lloyd.dantis@schbang.com

whatsapp : 8850804094

CV + current ctc/ expected ctc/ notice