Client Servicing Manager

JD - Client Servicing Manager

Company Overview: Reloy is a real estate technology startup reimagining real estate loyalty in India. We drove Rs. 2,000Cr of referral sales through our customer product and Rs. 14,000Cr of broker sales through our broker product. Our major clients are biggest real estate developers such as Mahindra, Shapoorji Pallonji, Piramal, Godrej, Brigade, DLF etc. and are continuing to scale our client base. We are ISO 27001:2022 certified and are a 5day working company. We have over 2,00,000 homeowners we manage and 45,000 brokers across our platforms. We are PE backed and are scaling for an eventual IPO.

Company website: www.reloy.co

Job Description:

• Lead and manage 24 key developer accounts
• Act as primary point of contact between client and internal teams
• Operate with creative team, event team, strategic alliance team, tech team for smooth functioning
• Manage the marketing in Social Media Platform
• Working on go-to-market strategies for brands
• Drive campaign strategy across digital, performance, CRM and brand
• Draft and present quarterly marketing plans and performance reports
• Ensure timelines, deliverables, and budgets are adhered to
• Identify upsell and cross-sell opportunities
• Collaborate with creative, performance, and tech teams
• Manage junior team members
• Handle and resolve client requests and complaints

Skills :

• Social Media Marketing
• Digital Marketing Strategy
• Team Leadership & Mentorship
• Client Relationship Management

Experience : 7- 10 years

Education: Bachelors /Masters / Post Graduation

Location : Kalina, Santacruz East, Mumbai

Interested candidates, kindly share your updated CV to teesa@reloy.co or 9088292020