Client Servicing Manager

Company Description Gemius is an independent integrated marketing agency specializing in brand strategy and creative marketing for growth-focused businesses. For over a decade, the agency has partnered with experienced entrepreneurs and business leaders across sectors such as lifestyle, beauty, entertainment, hospitality, FMCG, real estate, healthcare, IT & SaaS, and financial services. Gemius operates at the intersection of strategy, creativity, and digital growth to help clients evolve from being known names to becoming defining brands. Its services include brand strategy, creative development and content production, digital growth, influencer marketing, and media buying and planning. Applicants joining Gemius will be part of a team focused on enabling brands to be discovered and scaled.

Role Description This is a full-time, on-site Client Servicing Manager role based in Surat. The Client Servicing Manager will act as the primary point of contact for assigned clients, ensuring clear communication, timely responses, and a smooth overall experience. Daily responsibilities include understanding client objectives, coordinating with internal teams, and translating client briefs into actionable tasks and timelines. The role involves monitoring project progress, preparing status reports, managing expectations, and proactively resolving issues that may affect deliverables or satisfaction. The Client Servicing Manager will also participate in reviews, gather feedback, identify upsell or cross-sell opportunities, and support data-driven performance reviews and presentations.

Qualifications

• Strong client-facing capabilities, including Client Services and Client Relations skills to manage day-to-day interactions and build long-term partnerships.
• Proven focus on Customer Satisfaction and Customer Service, with the ability to anticipate needs and address concerns promptly and professionally.
• Excellent Communication skills, including clear verbal, written, and presentation abilities for internal and external stakeholders.
• Experience in account management or client servicing within a marketing, advertising, or digital agency environment is preferred.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced setting.
• Comfort working with cross-functional teams (strategy, creative, performance marketing, and production) to deliver integrated solutions.
• Strong organizational skills, attention to detail, and a problem-solving mindset.
• Bachelors degree in Marketing, Business, Communications, or a related field, or equivalent relevant experience.