Client Servicing & Growth Associate

Client Servicing & Growth Associate

Location: South Delhi

Experience: 13 years

Compensation: INR 6.00 LPA to 7.50 LPA

Work Type: Full-time

Work Days: Mon-Fri (5 Days)

Work Timing: 9:30 AM to 6:30 PM

About the Role

The studio is looking for a Client Servicing & Growth Associate to support its inbound business development journey.

This is not a cold-calling or aggressive sales role. The studio does not operate like a typical sales-led organisation. Instead, this role sits at the intersection of client communication, proposal documentation, internal coordination, and pipeline management.

The person in this role will help ensure that inbound inquiries are handled with care, structure, and maturity from first response to proposal-stage follow-through.

This role is ideal for someone who enjoys high-quality client interaction, process ownership, and business-side problem-solving within a premium creative environment.

What You Will Be Doing

• Track and manage incoming inquiries across channels
• Send first responses and coordinate initial meetings
• Support the creation of proposals and related documentation
• Maintain pipeline trackers and ensure follow-ups do not slip
• Coordinate internally with leadership and team members to move opportunities forward
• Help assess whether inquiries are aligned and worth pursuing
• Support a seamless and professional client experience throughout the pre-engagement journey

What the Studio Is Looking For

Must-haves

• Strong communication skills
• Process discipline and follow-through
• Emotional maturity and listening ability
• Comfort with documentation and structured workflows
• Good judgment in professional conversations
• Ability to learn quickly and handle nuance

Good to have

• Experience in business development, client servicing, account coordination, customer success, or sales operations
• Exposure to proposals, contracts, CRM tracking, or pipeline management
• Architecture / design industry exposure is helpful, but not mandatory
• MBA / business background can be useful if paired with strong communication and maturity

Who This Role Is Best Suited For

This role may suit you if:

• You are interested in the business side of creative practice, not core designing
• You enjoy client communication, coordination, and structured execution
• You want to learn how premium design practices manage client journeys at a very high level
• You are looking for a role that combines service quality, process rigour, and growth exposure

Who Should Not Apply

This role is not for someone who:

• Still wants one foot in architecture / design execution
• Is looking for a conventional sales role with commissions
• Wants to stay involved in creative pitch-making or design delivery
• Is still experimenting and unclear about moving away from core design practice

What Makes This Opportunity Different

The studio offers exposure to:

• High-quality client servicing standards
• Premium and nuanced business conversations
• Strong internal learning and coaching culture
• A high-trust environment where process, maturity, and service excellence matter deeply

Why This Role Matters

This role exists to help the studio:

• Handle inbound opportunities with more consistency
• Reduce leadership bandwidth spent on operational follow-through
• Improve proposal and pipeline coordination
• Build a stronger business-side support layer without compromising quality of client experience