Client Servicing Executive

Job Title: Client Servicing Executive

Location: Mumbai (BKC)

Experience: 12 years

About the Role:

We are looking for a dynamic and proactive Client Servicing Executive to join our team in Mumbai (BKC). This role is ideal for a young professional who is quick, agile, and eager to learn, with a strong inclination towards client servicing and operational coordination. You will work closely with senior stakeholders and play a key role in ensuring smooth execution of projects and client deliverables.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring clear and timely communication
• Understand client requirements and translate them into actionable briefs for internal teams
• Coordinate with cross-functional teams (creative, media, strategy) to ensure timely delivery of projects
• Track project timelines, deliverables, and ensure adherence to deadlines
• Assist in streamlining processes and improving operational efficiency
• Support in preparing presentations, reports, and client updates
• Proactively identify gaps and suggest solutions to enhance client satisfaction
• Maintain strong relationships with clients through consistent follow-ups and responsiveness
• Assist in basic website maintenance, including content updates, coordination with developers, and ensuring websites are up-to-date

Key Requirements:

• 12 years of experience in advertising / digital agency client servicing
• Basic understanding of website maintenance (CMS updates, content changes, coordination with tech teams)
• Strong communication and interpersonal skills
• Highly organized with a structured and sorted approach to work
• Quick learner with the ability to adapt in a fast-paced environment
• Problem-solving mindset with attention to detail
• Ability to multitask and manage multiple projects simultaneously
• Positive attitude and eagerness to learn and grow

What Were Looking For:

• A dependable team player who can act as a support system for ongoing projects
• Someone who is agile, proactive, and takes ownership
• A candidate who is enthusiastic about learning and implementing new ideas