Client Servicing Executive

Location: Ahmedabad (On-site)

Experience: MBA (Marketing) + minimum 1 year in an agency/client-facing role

Reports to: Founder / Account Director

DottSocial is a full-service digital marketing and design agency working with brands across social media, performance marketing, content, design, and AI-powered messaging (DottChat). We're known for senior-level attention on every account and an AI-first approach to agency work.

We're hiring a sharp, organised Client Servicing Executive to be the day-to-day face of DottSocial for a portfolio of brands. You'll own client communication, coordinate delivery across our internal teams, and grow into a key account growth driver over the next 12-18 months.

Account Management & Retention

• Be the primary point of contact for assigned clients across email, calls, and WhatsApp
• Understand each client's business, brand voice, and category to give relevant inputs
• Run monthly review meetings, share performance reports, and flag risks early
• Build trust that translates into long-term retention

Project Coordination & Delivery

• Translate client briefs into clear, actionable tasks on Zoho Projects for design, content, social, and ads teams
• Coordinate with internal team members to ensure on-time, on-brand delivery
• Quality-check deliverables before they reach the client
• Track timelines, manage approvals, and keep both client and team unblocked

Growth Support

• Spot gaps and opportunities within existing accounts (e.g., adding paid ads, SEO, DottChat, video)
• Support the founder/seniors in building scope-expansion proposals and pitches
• Contribute to quarterly account growth targets
• Sit in on new business pitches to learn and assist
  

• MBA / PGDM in Marketing, Communications, or related specialisation
• Minimum 1 year of work experience agency, brand marketing, or client-facing role preferred (internships during MBA count if substantial)
• Strong written and spoken English; Hindi/Gujarati a plus
• Comfortable juggling multiple active clients without dropping balls
• Working knowledge of social media platforms, basic paid ads concepts, and content/design workflows
• Familiarity with project management tools (Zoho, ClickUp, Asana, Trello)
• Calm under pressure, solution-oriented, and a clear communicator
• High ownership mindset agency life rewards people who chase, not wait
  

• Internship or first-job exposure to a digital marketing agency
• Familiarity with Meta Ads Manager, Google Ads, or analytics dashboards
• Understanding of WhatsApp Business / conversational marketing
• Experience with D2C, real estate, or B2B SaaS brands
  

• Direct mentorship from the founder, flat structure, real exposure
• Front-row seat to AI-first agency workflows and our in-house SaaS products (DottChat)
• Retention and account growth
• A clear path to Sr. Executive Account Manager in 18-24 months for the right performer
• Fast-moving, small team where your work directly shapes outcomes

How to Apply

Send your CV and portfolio link to hello@dottsocial.com

In your cover letter, please include:

Why you are excited to join DottSocial

How your experience aligns with this senior role

Your Monthly Current CTC and Expected CTC

We look forward to discovering how your creativity can add value to our growing team.

Thank you for your interest in DottSocial LLP!