Client Servicing Executive

Company Description

Dive into the vibrant world of Dolphin Ad World, where creativity knows no bounds! Our team is a dynamic bunch of in-house creators fuelled by passion and driven by the belief that every problem has a creative solution. With the perfect blend of creativity and communication, we're here to turn challenges into opportunities and ideas into realities! Join us on this exciting journey and let's make waves together!

Role Description

• Act as the primary point of contact between clients and the agency.
• Understand client requirements, objectives, and challenges to deliver suitable marketing solutions.
• Coordinate with internal teams (creative, design, strategy, performance, and production) to ensure smooth execution of projects.
• Prepare and present proposals, reports, and campaign performance updates.
• Manage timelines, budgets, and deliverables while maintaining high-quality standards.
• Build and maintain strong, long-term client relationships.
• Handle client feedback and resolve issues promptly to ensure client satisfaction.
• Identify opportunities for upselling or cross-selling additional services.
• Stay updated with industry trends to provide valuable insights and recommendations to clients.