Client Servicing Director- Integrated

Designation: CSD- Integrated

Profile Summary

Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Agency and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support

Job Description

The person is responsible for the day-to-day execution of client projects. May serve as the daily contact between client and agency.

Proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the SAM or AD in communications as appropriate.

Develops a thorough understanding of the clients business and be proactive in maintaining and sharing your knowledge of the industry in which they operate.

Ensures client requests are dealt with promptly and developed into internal briefs by you and your team, distinguishing between a good and poor client brief and proactively ensuring clarity on agreed actions

Ensures to gain client sign-off at the relevant project stages, involving the SAM/AD when appropriate

Ensures the work that you send to the client and that of anyone you oversee, is completed in a timely fashion and is of the upmost quality, with high levels of accuracy, attention to detail and relevance to brief Before a project leaves the agency, ensures that all mandatory requirements have been considered and acted upon in order to gain sign off by the relevant Production Lead and client

Identifies and solves problems as they arise, appreciating when it is appropriate to involve or notify the SAM and / or the AD

Checks contact reports of key meetings and telephone conversations prepared by your team, ensuring these are issued to the client within 24-48 hours

Proactively manages jobs and the Production Schedule, to ensure that they are scheduled on time, to budget and are monitored using appropriate administration procedures

Supports those overseen in the prioritization of their tasks, in line with the wider Account Handling Teams activity and objectives, to ensure team deadlines are met. Where necessary, proactively liaises with the SAM and / or AD to ensure priorities are aligned

Ensures research and background information is prepared the team, for briefs / pitches / presentations as appropriate. Demonstrates capability in contributing to such meetings as needed

Works with a multi-disciplinary team, developing strong working relationships with the Production Team to ensure they can add value and client requirements are managed to real

istictimescales and associated budgets are appropriate. Oversees this activity within your team as necessary

Supports the SAM and / or AD and working with the Insights & Planning Team, proactively develops understanding of strategy and how this applies to the projects you are delivering. Applies and relay this knowledge in an appropriate way

Proactive in identifying and progressing new business opportunities Administration and financial management

Monitors ongoing costs throughout individual campaigns

Ensures accurate quotations for production are produced and distributed at the beginning of any campaign, by you and those that you oversee

Proactively manages the maintenance of job numbers and job records

Produces accurate and timely invoices, proactively dealing with any billing or financial queries as appropriate

Ensures a systematic and efficient filing system is maintained

Mentor Junior Account Handlers in managing project finances appropriately.