Client Servicing Associate

Department: Head of Operations - Brand Experiences and Activations

Reports To: Client Servicing Lead / CEO

Location: Bangalore

ROLE SUMMARY

Owns day-to-day relationships across B&B's client roster - IndWild, Westside, Subko, DivyaSree, Forum Malls, Secret Alchemist and Zudio UAE - translating briefs into clear project plans and keeping delivery on track across creative, production and operations.

KEY RESPONSIBILITIES

• Take client briefs and translate them into actionable project plans and timelines
• Act as the daily point of contact for assigned clients, managing calls, updates and status reports
• Coordinate between creative, production and operations teams to keep projects on schedule
• Maintain accurate project trackers and campaign documentation in Notion
• Prepare and organize decks, meeting notes and follow-ups for client presentations
• Track project budgets and flag scope or cost overruns early
• Support coordination on contracts and SOWs alongside the operations team
• Flag risks or delays proactively and manage escalations before they become issues

REQUIREMENTS & QUALIFICATIONS

• 13 years of experience in client servicing or account management, ideally at a creative or marketing agency
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and comfortable managing multiple accounts at once
• Working knowledge of Notion, PowerPoint/Keynote and Excel
• Calm and solution-oriented under tight deadlines
• Based in Bangalore, willing to attend client meetings and on-ground activations as needed

KEY RESULT AREAS (KRAS)

• On-time delivery rate across assigned client projects
• Client satisfaction and account retention
• Accuracy and up-to-dateness of project trackers
• Turnaround time on client queries and requests
• Number of escalations pre-empted vs. reactively managed