Client Services Executive

At Trijog | Know Your Mind, we are dedicated to transforming mental health and wellness through innovative solutions and compassionate care. As a leading organization in the mental health sector, we strive to create a supportive and inclusive environment where individuals feel heard, valued, and empowered.

Our mission is to make mental health services accessible, effective, and client-centered. We value empathy, integrity, and collaboration, and we are looking for a Client Service Executive who shares our passion for delivering meaningful and impactful client experiences.

Role Title:

Client Service Executive

Working Hours:

• Monday to Friday: 10:00 AM to 06:00 PM
• Saturday: 10:00 AM to 06:00 PM

Renumeration:

• Competitive salary based on experience
• Performance-based incentives and benefits

Role Overview:

The Client Service Executive plays a crucial role in ensuring a seamless, empathetic, and responsive experience for clients. This role requires strong communication skills, attention to detail, and the ability to manage client interactions with professionalism and sensitivity.

The ideal candidate will balance operational efficiency with empathy, supporting clients while coordinating internally to ensure high-quality service delivery.

Key Responsiblities:

Client Interaction & Relationship Support

Serve as the primary point of contact for clients by responding to queries via calls, messages, and emails in a timely manner. Understand client needs thoroughly and provide accurate information about services, sessions, and processes. Build and maintain positive, trusting relationships through consistent, empathetic, and professional communication.

Service Coordination & Support

Manage scheduling, rescheduling, and coordination of client appointments efficiently. Proactively follow up with clients to ensure seamless service delivery and address any concerns. Escalate complex or sensitive issues to senior team members while ensuring continuity of care.

Service Excellence

Maintain high standards of responsiveness, accuracy, and professionalism in all client interactions. Ensure concerns are resolved effectively while adhering to organizational protocols. Contribute to creating a positive and supportive client experience throughout their journey.

Communication

Communicate clearly, politely, and professionally at all times. Maintain accurate documentation of client interactions and feedback for internal reference. Share insights and feedback with the team to support continuous service improvement.

Problem Solving & Support

Handle routine client concerns with patience and a solution-oriented approach. Provide empathetic support during sensitive situations while maintaining discretion. Collaborate with team members and seek guidance when required.

Reporting & Documentation

Maintain accurate records of client interactions, appointments, and service details. Assist in preparing reports related to client feedback and service trends. Use internal systems and tools efficiently to track and manage client data.

Company's Expectation:

• Prior experience in client servicing, customer support, or coordination roles (experience in healthcare, mental health, or wellness is an advantage).
• Strong verbal and written communication skills.
• Good organizational and time-management abilities.
• Proficiency in tools such as Excel, Google Calendar, and internal systems.
• High levels of empathy, patience, and professionalism.
• Willingness to learn, adapt, and take on responsibilities proactively.
• Ability to collaborate effectively and seek support when needed.

Candidates Expectation:

• Alignment with the values and mission of Trijog | Know Your Mind.
• A client-first mindset with a strong focus on service quality.
• Opportunities for learning, growth, and professional development.
• A collaborative, inclusive, and supportive work environment.
• Exposure to the mental health and wellness sector with continuous learning opportunities.

Send your resume on hr@trijog.com