Client Lead - Digital

Company Description:

identitidesign is a digital-first creative agency shaping agile brands at the intersection of design, technology, and human interaction.

For 20 years, we've transformed brands through our unique framework that combines design excellence, technological capability, and human understanding.

Our work spans from comprehensive brand ecosystems to focused digital solutions, serving industries from FMCG and healthcare to technology and real estate.

Compensation & Benefits:

• Monthly salary: 30,000 - 50,000

Note: In the interest of transparency and mutual respect, we encourage candidates to proceed with their application only if this compensation range meets their requirements. This helps ensure a more efficient process for all parties.

• Performance-based growth opportunities
• Learning and development programs

About the Role

We're looking for someone who can own client relationships and project delivery without constant oversight. You'll be the bridge between clients and our design/dev teamtranslating asks into actionable briefs, managing timelines, and ensuring work ships on time and on point. If you've survived agency chaos and came out organised, keep reading.

What You'll Do

• Own day-to-day client communication and relationship management
• Translate client briefs into clear internal briefs for design and dev
• Manage project timelines, deliverables, and feedback loops
• Coordinate between teams to keep projects moving
• Flag risks early, solve problems before they escalate
• Present work to clients, handle feedback, and push back when needed
• Keep documentation, timelines, and status updates clean and current

What We're Looking For

• 2-4 years in client servicing, account management, or project deliverypreferably agency side
• Strong written and verbal communication
• Organisedcomfortable juggling multiple projects without dropping balls
• Can handle difficult conversations with clients professionally
• Understands design/development basics enough to have sensible conversations with teams
• Bonus: Experience with project management tools (Notion, Asana, Trello, etc.)

Good Fit If You

• Stay calm when clients don't
• Take ownershipdon't wait to be told what to do
• Communicate clearly, no fluff
• Enjoy the coordination gamebriefs, timelines, deliverables
• Protect the team from chaos while keeping clients happy

Not a Fit If You

• Need hand-holding for every client interaction
• Avoid confrontation at all costs
• Prefer working solo over cross-team coordination
• Think client servicing is just sending emails and scheduling calls