Client Implementation Manager

Overview:

This role leads a team of implementation consultants responsible for end-to-end onboarding of clients to payroll and benefits platforms (primarily WorkForce Now). The frontline leader drives delivery excellence, coaches associates on client-facing behaviors and implementation discipline, and ensures accuracy, compliance, and timely go-live for assigned clients. The role requires a blend of people leadership, implementation expertise, and strong stakeholder management.

• Graduate/Masters in any discipline with 15+ years of essential Operational Experience in Implementation/Client service /Contact center management 8-10 years of people management experience specifically having managed large team size of minimum 80-100 people
• Strong leadership, communication, and problem-solving skills, alongside financial acumen and proficiency with management software
• Experience of leading a team and Project Management skills
• Client facing experience & strong client relationship skills
• Excellent communication skills both verbal and written
• Proven proficiency in prioritizing critical client issues and managing workflow
• Prior experience in successfully interacting with Business unit leadership Strong interpersonal, conflict management and mentoring skills.
• Strong balance with situational leadership and strategic thinking competencies.
• Deep domain expertise in overall service operations. Strong executive ability to work in a changing fast-paced environment.
• Hands-on US Payroll knowledge will be added to the advantage
• Passionate about delivering world-class service and satisfaction to all clients internal, external, diverse and emerging.
• Must be playing a role of a Deputy Manager with 2+ years/ Manager in the current capacity

PREFERRED QUALIFICATIONS:

• Professional certifications, such as PMP, Lean Six Sigma/FPC/CPP/PHR
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems Proficient using Microsoft Office