Client Delivery Head

Job Title - Client Delivery Lead

About Wisemonk :

Wisemonk helps global companies hire, pay, and manage employees in India without setting up a local entity.

We work with fast-growing startups and enterprises that want to build teams in India quickly, compliantly, and without operational complexity. Today, we support hundreds of companies and manage payroll, compliance, and employee experience for teams across India.

Our focus is simple:

• make hiring in India fast and reliable
• eliminate compliance risk
• deliver a strong employee experience
• build a product-first, AI-native delivery engine

We are building a company where:

• operations are deeply system-driven, not people-dependent
• clients get consistent, high-quality service
• teams use technology and AI to scale without chaos

About the role :

We are hiring a Client Delivery Lead to run and improve our client delivery organization.

This role sits at the center of how we serve customers. You will lead teams across:

• HRBP / HR operations (client-facing delivery)
• client finance (payroll and invoicing coordination)
• shared services (benefits, insurance, equipment, onboarding)

This is not a pure HR role.

This is not a backend operations role.

This is a service delivery leadership role where you are responsible for ensuring that:

• clients get a consistent, reliable experience
• employees get strong day-to-day support
• internal teams operate with clarity and discipline
• delivery scales without breaking

What you will own :

• Own delivery quality across all client accounts
• Manage HRBP / HR Ops associates responsible for client and employee support
• Manage client finance coordination across payroll, invoicing, and month-end readiness
• Manage shared delivery services: benefits, insurance, equipment, onboarding, documentation
• Define clear service models across strategic, mid-sized, and small clients
• Ensure strong response times, ownership clarity, and issue resolution
• Run escalations and ensure fast, controlled resolution
• Track delivery risks across accounts, team bandwidth, payroll readiness, and onboarding timelines
• Improve structure, reporting, and accountability across teams
• Standardize workflows and reduce dependency on individuals
• Work with product and founders to improve systems and automation
• Use technology and AI to improve delivery speed, visibility, and quality

Team under this role :

• HRBP / HR Ops associates
• client finance associates (payroll + invoicing coordination)
• shared delivery services (benefits, insurance, equipment, onboarding, documentation)

What we are looking for :

• 48 years of experience
• Experience in client delivery, HR operations, HRBP, employee success, staffing, payroll, EOR, or similar service-heavy environments
• Experience managing teams handling multiple clients or multiple business units
• Strong escalation handling ability
• Strong process discipline and operational thinking
• Comfortable managing both people-facing and execution-heavy work
• Ability to build structure in an evolving environment
• Strong ownership and follow-through
• Clear communication
• Comfort with tools, automation, and AI-driven workflows

Ideal backgrounds :

• Employer of Record (EOR) / workforce management
• staffing / recruitment operations
• payroll / HR services
• employee success / people operations in B2B services
• client delivery / account delivery roles

What success looks like :

• clients have clear ownership and consistent service
• employees receive fast, dependable support
• escalation volume reduces
• payroll and invoicing coordination becomes predictable
• shared services operate with clear SLAs
• delivery becomes process-led, not person-dependent
• founders spend less time stepping into delivery issues