Client Coordination Executive: order processing & SAP

Job Title: Client Co ordination Executive - Order Processing & SAP

Location: Ghansoli Navi mumbai

Experience: Minimum 3 years

Salary: 4 LPA - 6.5 LPA

Key Responsibilities:

1. Order & Inquiry Management:

o Receive and process customer inquiries/orders.

o Verify if the inquiry/order is for an existing or new item.

o Coordinate with the product development team for approval status, costing, and global selling price for new inquiries.

o Work with the sales manager to finalize the selling price based on cost, global sell price, and required conversions.

2. Order Processing & System Updates:

o Ensure new item codes are approved by the concerned manager before adding them to SAP.

o For new customers, collect and process KYC and GST certification, seek approval from the sales manager, and coordinate with the accounts team for SAP registration.

o Arrange Proforma Invoices (PIs) upon order confirmation and share them with customers in coordination with Customer Support team.

o Request layout generation from the design team (if required) and obtain customer approval.

3. Production Coordination:

o Release orders in the system and notify the production team for processing.

o Follow up with the production manager for estimated delivery dates, especially for urgent orders.

4. Customer Follow-Ups:

o Prepare and share order summary reports with customers.

o Track and follow up on purchase orders for credit customers.

o Coordinate with the credit control team for overdue and outstanding payments.

5. Logistics & Shipment Coordination:

o Work with the logistics team to ensure timely shipment of goods.

o Follow up on AWB details and delivery status.

6. Forecasting & Reporting:

o Follow up with customers for seasonal projections to facilitate advance raw material (RM) bookings.

o Prepare and share reports such as order summaries and invoice reports with the overseas team and HODs.

o Track and manage new and approved code orders with customers and sales teams.

Whatsapp your resume on: 8655774698