Job Description:

Cisco Lifecycle UCCE/PCCE Engineer (Contact

Centre)

Required Technical Skill Set** UCCE implementation, configuration, troubleshooting

Hands-on experience with UCCE/PCCE Implementation, Upgrades,

Patching

UCCE/PCCE Deployments, Maintenance, certificate updates,

Troubleshooting

Experience level: 5+ years

Good-to-Have

Preferred Qualifications:

Experience with integration with Cisco collaboration and contact

center products.

Experience with Cisco UC components

CWNA/CWSP/CWAP certifications

SN Responsibility of / Expectations from the Role

Responsibilities:

- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and

major upgrades from 12.x to 15.x.

- Collaborate with customers and internal teams to ensure successful adoption, configuration

management, and lifecycle initiatives aligned with business outcomes.

- Provide expert guidance on upgrades, patches, and maintenance strategies to

keep UCCE environments resilient and optimized.

- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to

streamline lifecycle operations and improve efficiency.

- Monitor system performance, troubleshoot issues, and provide proactive recommendations

for lifecycle improvements.

- Support integration with Cisco collaboration and contact center products, ensuring seamless

multi-channel contact center functionality.

Cisco Lifecycle UCCE/PCCE Engineer