ChatBot + MSDYNAMICS - Architect
Birlasoft
2 - 5 years
Bengaluru
Posted: 25/07/2026
Job Description
Area(s) of responsibility
Key Responsibilities
Strategic & Business Alignment
- Collaborate with business stakeholders to understand objectives, customer journeys, and operational needs.
- Translate business requirements into scalable conversational AI solutions aligned with enterprise goals.
- Define solution vision, roadmap, and measurable value outcomes.
Solution Architecture & Design
- Design end-to-end architecture for chatbots, virtual assistants, and voice-based AI systems.
- Architect multi-channel conversational experiences (web, mobile, messaging platforms, IVR, etc.).
- Ensure scalability, resilience, and performance of AI solutions.
Integration Architecture (Key Focus Area)
- Design and oversee complex multi-system integrations between conversational AI platforms and enterprise systems, including:
- CRM systems (Dynamics 365)
- Contact center platforms (Genesys, Methone)
- ERP and backend systems
- Knowledge bases and content management systems
- Third-party AI/ML and vendor platforms
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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