Centre Manager (Bengaluru)

Department Customer Success

Designation Centre Manager

Location Bengaluru

Reporting To Vice President

We are looking for a dynamic and customer-focused Centre Manager to oversee the day-to-day operations and client experience of a Simpliwork Flex Space centre. The role will act as the face of the centre - ensuring seamless operations, high levels of client satisfaction, strong occupancy experience, and smooth coordination across internal teams including Sales, Facilities, Community, and Customer Success. This role requires a strong balance of operational ownership, relationship management,

hospitality mindset, and commercial awareness.

Role & Responsibilities

Client Experience & Relationship Management

• Own and enhance the overall client experience within the centre
• Build strong relationships with clients and act as the primary point of contact for day-to-day requirements
• Ensure timely resolution and follow-up of client requests, concerns, and escalations
• Drive high levels of client satisfaction and engagement within the workspace

Centre Operations Management

• Oversee daily centre operations to ensure smooth functioning of the workspace
• Coordinate closely with Facilities, Housekeeping, Security, IT, and other support teams
• Ensure centre readiness, upkeep, ambience, and operational standards are consistently maintained
• Monitor inventory, meeting room management, pantry operations, and common area experience

Sales & Occupancy Support

• Coordinate and host prospective client visits and walkthroughs
• Ensure the centre is presentation-ready at all times
• Support the Sales team in driving occupancy and conversion through strong on-ground experience management

Reporting & Coordination

• Share daily operational and client experience reports with the Senior Manager Customer Success
• Maintain accurate records of occupancy, client requests, escalations, visitor management, and operational updates
• Highlight operational risks, recurring issues, and improvement opportunities proactively

Cross-Functional Collaboration

• Work closely with Customer Success, Sales, Facilities, Procurement, and Operations teams to ensure seamless service delivery
• Ensure communication loops are closed and client commitments are tracked effectively

Desired Candidate Profile

• Experience in coworking, hospitality, managed office spaces, real estate, hotels, or customer-facing operations roles
• Strong client relationship and stakeholder management skills
• Excellent communication and interpersonal abilities
• High ownership mindset with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable handling operational coordination and escalation management
• Proficient in reporting, coordination, and day-to-day operational tracking

Experience (Years) required

8+ years of relevant experience

Qualification

Graduation