Call Center Specialist

Contact Center Representative (Voice Process)

Shift: Night Shift (US Hours)

5 Days On-site

Key Responsibilities

• Handle inbound/outbound customer calls for non-sales queries
• Resolve issues with professionalism, tact, and empathy
• Provide accurate information based on product/service knowledge
• Use systems/tools to communicate, update, and manage customer data
• Maintain records by entering data into internal systems
• Follow up with customers to ensure resolution and satisfaction
• Collaborate effectively with team members and Team Leader

Required Skills & Experience

• 1+ years of experience in operations center / service industry (mandatory)
• Strong customer service and communication skills (English)
• Basic knowledge of Microsoft Windows & internet usage
• Good analytical, problem-solving, and decision-making skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to research and handle multiple data sources
• Comfortable working in rotational shifts (including nights/weekends)
• Must be a team player with high adaptability

Additional Requirements

• Knowledge of record management processes (good to have)
• Must clear pre-hire assessment with 90%+ score