C2C Delivery Manager
TCS
10 - 15 years
Nagpur
Posted: 15/05/2026
Job Description
Job Description
Job Summary:
Skill: Credit To Cash (C2C) - Delivery Manager
Experience: 10 years to 15 years
Job Location: TCS Mihan - Nagpur - SEZ
Shift: 10:30 AM to 8:30 PM
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Non-technical graduation in any stream - B.COM, M.COM or similar (Preferred)
- Should be flexible with night shifts & rotation shifts
Must have skills:
- Stakeholder Management
Good to have skills:
- Transformation projects
Key Responsibilities:
1. End to End Delivery Ownership
• Own and govern the complete Credit to Cash lifecycle, including credit management, billing, cash application, collections, dispute management, and month end closing.
• Ensure seamless and standardized service delivery across regions, business units, and customer portfolios.
• Maintain delivery stability while scaling operations and managing complexity.
2. Service Level & Performance Management
• Define, track, and consistently achieve SLAs, KPIs, and contractual obligations.
• Drive continuous improvement in DSO, overdue balances, dispute cycle time, and cash flow.
• Establish strong governance through scorecards, dashboards, and regular business reviews.
• Proactively identify operational risks and implement mitigation plans.
3. Leadership & People Management
• Lead a multi layered organization comprising Team Leads, Managers, and SMEs.
• Build a strong leadership pipeline through coaching, mentoring, and succession planning.
• Drive performance management, capability building, and employee engagement initiatives.
• Manage headcount planning, hiring strategy, utilization, and productivity optimization.
4. Stakeholder & Client Management
• Act as the primary senior contact for internal stakeholders and external clients.
• Manage escalations related to service issues, customer disputes, compliance, or financial risk.
• Partner with Sales, Operations, Legal, Compliance, IT, and Business Finance to resolve cross functional dependencies.
• Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with senior stakeholders.
5. Financial & Cash Flow Management
• Drive strong cash realization by enforcing robust collection strategies and credit controls.
• Support bad debt provisioning, write off governance, and risk exposure management.
• Provide analytical insights to leadership on aging trends, customer behavior, and revenue risks.
• Ensure accurate forecasting of cash inflows and operational costs.
6. Governance, Controls & Compliance
• Ensure adherence to SOX, internal controls, audit requirements, and company policies.
• Lead internal and external audits, ensuring zero defect or minimal audit observations.
• Own and continuously strengthen SOPs, RCMs, and process documentation.
• Ensure compliance with regional regulatory and statutory requirements.
7. Transitions, Migrations & Program Management
• Lead process transitions, scope expansions, an d migrations from onshore or third party vendors.
• Ensure robust transition planning, knowledge transfer, stabilization, and benefits realization.
• Manage change impacts related to new clients, system changes, or business restructuring.
• Act as the delivery owner for large transformation or integration programs.
8. Continuous Improvement & Automation
• Drive Lean, Six Sigma, and digital transformation initiatives to improve efficiency and quality.
• Identify and implement automation opportunities (RPA, AI, workflow tools).
• Reduce manual effort, rework, and dependency on tribal knowledge.
• Track benefits realization from transformation initiatives.
9. Systems & Technology Enablement
• Partner with IT to support ERP (SAP/Oracle), reporting, and collection tool enhancements.
• Lead user acceptance testing (UAT), data validation, and hypercare for system implementations.
• Ensure system controls support compliance, scalability, and operational efficiency.
10. Strategic Contribution
• Contribute to long term C2C strategy, operating model design, and roadmap development.
• Support benchmarking, best practice adoption, and maturity assessments.
• Represent C2C delivery in leadership forums and enterprise wide initiatives.
Location
Nagpur
Job Function
BUSINESS PROCESS SERVICES
Role
Manager
Job Id
411977
Desired Skills
Finance and Accounting
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
Services you might be interested in
We Search & Apply Jobs for You!
Our team scans through 1000s of opportunities and applies to roles best suited to your profile
Save 100+ hours and focus on what matters - cracking interviews and landing offers.
