Business Operations Manager

AAbout Multiplier

At Multiplier, were pioneering the future of global employment. Our platform empowers companies to hire and manage talent anywhere in the world while simplifying compliance, payroll, and benefits. Backed by Sequoia, DST, and Tiger Global, were transforming how companies scale globally.

About the Role

We are looking for a BizOps Manager to serve as the lead designer and technical strategist of our internal operational "engine." This is a high-impact role for a person with prior Salesforce & Servicecloud expertise who thrives at the intersection of business strategy and technical execution.

You wont just be documenting workflows; you will be responsible for the architectural integrity of how Multiplier scales. You will deconstruct complex domainsPayment Operations, Benefits, Mobility, and AR/APand translate them into a high-performing Salesforce environment. You are the "bridge" who can talk API integrations with developers and ROI with the C-Suite.

What Youll Do

Architectural Strategy & Design

• End-to-End Solutioning: Design the "Future State" architecture for global operations, ensuring that Salesforce (specifically Service Cloud) is configured to handle complex, multi-entity workflows.
• The Technical Bridge: Translate high-level business requirements into technical specifications, including custom objects, complex Flow logic, and integration points with Fintech stacks.

Operational Engineering

• Workflow Automation: Take full ownership of building and maintaining sophisticated Salesforce Flows and automation tools that reduce manual touchpoints across our customer lifecycle.
• SLA & Metric Infrastructure: Build the tracking architecture to monitor KPIs and Service Level Agreements (SLAs), ensuring the system enforces accountability automatically.

Stakeholder Management & Leadership

• Cross-Functional Alignment: Act as the primary liaison between BizOps, Product, Finance, and GTM Systems. You ensure that a change in a back-office payment process doesn't break the front-end customer experience.
• Governance & Change Management: Lead the rollout of new systems. You aren't just shipping features; you are driving adoption through clear documentation, enablement, and influence.

Process Discovery & Optimization

• Deep-Dive Audits: Conduct "look-under-the-hood" sessions to identify friction in post-sales teams, using data to prove where processes are failing and where automation can win.

What Youll Bring

• Experience: 6+ years of professional experience, with at least 2-3 years in a Lead/Manager role within FinTech or B2B SaaS.
• Salesforce Mastery: Deep, hands-on expertise in Salesforce Service Cloud. You should be an expert in Flow Builder, Case Management, and Data Modeling. (Salesforce Architect certifications are a significant plus).
• Business Acumen: A strong understanding of the "Order-to-Cash" cycle or Global Mobility/Payroll logic. You understand how data flow affects the balance sheet.
• Stakeholder Influence: Proven ability to manage senior stakeholders and "push back" when a requested business process doesn't scale technically.
• Analytical Tooling: Proficiency in process mapping (LucidChart/Miro) and the ability to query data (SQL or Salesforce Reports) to identify operational bottlenecks.
• Execution Mindset: You are a "Player-Coach" who can design a 12-month roadmap and then dive in to build a prototype the same afternoon.

What We Offer

• Architectural Ownership: The autonomy to define the technical and operational blueprint of a global unicorn.
• High Visibility: Your work directly impacts Multipliers efficiency and our customers' satisfaction.
• Collaborative Environment: Work alongside a world-class team supported by top-tier investors.
• Mission-Driven Growth: Competitive compensation and the chance to shape the future of global work.