Business Development & Client Servicing

Key Responsibilities

1. Client Relationship Management

• Act as the Single Point of Contact (SPOC) for assigned clients.
• Build and maintain strong long-term client relationships.
• Ensure high client satisfaction and sustain existing business relationships.
• Conduct regular client interactions and business reviews.

2. Client Understanding & Brief Management

• Understand client expectations, business objectives, and project requirements.
• Translate client briefs into actionable deliverables for internal teams.
• Ensure timely and accurate communication of project scope and expectations.
• Coordinate with cross-functional teams for smooth execution.

3. Revenue Growth (Existing Accounts)

• Drive revenue growth through existing client accounts.
• Identify opportunities for repeat business and account expansion.
• Achieve assigned business targets and revenue objectives.
• Track client-wise business performance and maintain account profitability.

4. Cross-Selling & Up-Selling

• Promote additional services, solutions, and verticals to existing clients.
• Identify cross-selling and up-selling opportunities aligned with client needs.
• Collaborate with internal teams to pitch value-added solutions.
• Support proposal development and commercial discussions.

5. Project Coordination & Delivery

• Coordinate with operations, production, design, procurement, and execution teams for project delivery.
• Ensure projects are executed within defined quality standards, timelines, and budgets.
• Monitor project progress and proactively address bottlenecks.
• Ensure timely closure of deliverables and documentation.

6. Internal Coordination & Stakeholder Management

• Maintain effective coordination across departments for seamless project execution.
• Facilitate clear communication between clients and internal stakeholders.
• Support management in strategic discussions and project planning.
• Ensure alignment between client expectations and operational capabilities.

7. Proposal, Presentation & Reporting

• Prepare professional client presentations, proposals, and business reports.
• Support pitch presentations and business meetings.
• Maintain accurate MIS, project updates, and client records.
• Generate periodic reports related to business performance and project status.

8. Issue Resolution & Escalation Handling

• Handle client escalations and concerns in a proactive and professional manner.
• Ensure timely resolution of issues while maintaining client confidence.
• Coordinate internally for corrective and preventive actions.
• Minimize service gaps and maintain operational efficiency.

9. New Business Development Support & Travel Engagement

• Support business expansion initiatives and client acquisition activities.
• Participate in client meetings, field visits, and business development engagements.
• Generate references and identify new rollout opportunities.
• Travel as per business requirements for client coordination and project discussions.

Desired Candidate Profile

• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple stakeholders and projects simultaneously.
• Strong commercial acumen and client management capabilities.
• Excellent presentation and reporting skills.
• Problem-solving mindset with proactive approach towards client servicing.
• Comfortable with travel and on-site client interactions.

Qualification & Experience

• Bachelors/Masters degree in Business Administration, Marketing, Operations, or related field.
• Relevant 2-3 years experience in Client Servicing, Business Development, Key Account Management, or Project Coordination.
• Experience in retail branding, fit-outs, project execution, or related industry will be preferred.

Key Competencies

• Client Management
• Business Development
• Account Growth Strategy
• Project Coordination
• Stakeholder Management
• Presentation & Reporting
• Escalation Management
• Revenue Generation
• Cross-functional Coordination