Big Data Support

Serve as the senior technical escalation point for the India team. When L2 engineers hit their ceiling, you are the next line or need to know who and when to bring in other resources.

Maintain working familiarity with the NexusOne platform stack, including Hadoop/Spark job execution, Kyuubi, Airflow, Kubernetes, IAM/authentication systems (Keycloak, Ranger, AD), and data storage layers (S3, DPC, EDB).

Review and approve L3 escalations before they are passed to the engineering team or Customer Reliability Engineering (CRE) function. Your goal is to reduce unnecessary escalations, not just pass them up.

Work closely with the Sr. L3 Support Engineer and the Engineering Team during the knowledge transfer period to absorb platform-specific expertise into the India team.

Contribute to runbook creation, knowledge base development, and root cause analysis documentation so that institutional knowledge is captured and shared.

6-10 Years Experience