Benefits Operations Specialist

Our client is looking for a Benefits Operations Specialist to support in shaping the employee experience globally by administering thoughtful, business-critical and people-focused programs. You will be a key member of the People Operations team focused on delivering an exceptional employee experience across the People Operations & Benefits teams. The ideal candidate will be a self-starter with great customer service skills and broad knowledge of global employee benefits programs & processes.

People Operations Specialist (Benefits) job description:

• First line support in response to employee requests and queries on policies, processes, resources, etc. - triage, prioritize, and escalate as appropriate
• Support leave of absence (LOA), and other time away inquiries/requests and provide administrative LOA support to the global benefits team
• Administering benefits, leave of absence (LOA), and workers compensation processes.
• Reporting benefits plan information to upper management.
• Providing information to explain changes in benefits to employees and answering employee queries about benefits policies.
• Strong service orientation, and an ability to establish and maintain effective working relationships with users, peers, office and firm management, and outside business partners
• Strong organizational skills, including effective documentation and management of benefits operations processes and workflows. Ensure consistent and timely upkeep of knowledge content.
• Participate in training, review and improvement of new tasks/processes transitioned to People Operations as we expand the Shared Services support globally
• Provide support for ad-hoc requests, tasks and projects as needed
• Streamline and simplify our benefits processes to drive efficiency and operational success
• Support benefits process for employee lifecycle (hire to retire) in the US & globally
• Support benefits statutory program and compliance execution (i.e. HCSF, benefits-in-kind reporting and audits, COBRA subsidy administration, processing pension forms, and others)
• Monitor file integration, perform testing as needed
• Benefits program invoices audit and support
• Partner with the benefits team to understand upcoming policy and program changes
• Assist with maintenance and updates for benefits-related content
• Support benefits audits as needed

Required Knowledge & Experience:

• Bachelors degree preferred
• Minimum 2 years experience in benefits operations, benefits administration, global employee benefits, and/or leave management
• Fluent in English- speaking, writing, and reading.
• Previous experience working in Workday & ServiceNow is highly desired
• Experience working in a high-speed, global technology company preferred

Key Skills:

• Ability to work cross-functionally, take initiative and meet multiple deadlines.
• Outstanding customer service, verbal, and written communication skills.
• Excellent critical thinking and organizational skills with attention to detail
• Proficient experience in Google Suite and must gravitate easily to new technology
• Ability to manage multiple priorities and adjust to changing priorities and deadlines in a professional and positive manner
• Ability to apply learnings from previous experiences to future opportunities
• Ability to manage sensitive and confidential information
• Ability to identify and propose process improvement opportunities