Back office Operations

About Rupeek:

Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading

asset-backed digital lending fintech platform. Committed to making credit accessible to

Indians in a fair and convenient manner, Rupeek pioneers innovative financial products

focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology

and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal

landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the

company's strategic partnerships with top banks and financial institutions underscore its

commitment to building gold-backed assets through low-risk, low-touch, and friction-free

processes.

Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel

Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised

200Cr.+ in equity capital from Manipal Group and Elevation Capital to fund its next

phase of growth. Join us in redefining the future of finance through innovation, technology,

and a commitment to financial inclusivity.

Role Summary

Rupeek is seeking a skilled Back Office Executive Reconciliation to manage daily transaction

reconciliations, month-end closures, and reporting activities while ensuring accuracy, timeliness, and

process compliance.

Key Responsibilities:

Manage day-to-day operational activities, including KYC creation, loan creation, repayment

adjustments, and loan closures within the loan management system.

Ensure accurate and error-free data entry into company databases.

Handle reconciliation activities related to disbursements and collections.

Manage customer tickets in the Salesforce system, including requests for gold release,

payment adjustments, loan closures, and ensure resolution within defined TAT.

Address customer escalations and queries related to payments received via email, ensuring

timely and effective responses.

Collaborate and interact with internal stakeholders across departments.

Coordinate with support and operations teams via phone to resolve queries, process

transactions, and handle issues efficiently.

Key Skills:

Good typing speed with high accuracy.

Proficiency in MS Excel, including Pivot Tables, VLOOKUP, and HLOOKUP.

Qualifications & Experience:

Bachelors degree in Commerce (B.Com) or related field.

13 years of relevant work experience.

Prior experience in financial services is preferred.

Back Office Executive