AWS Connect Engineer

Dear Candidates,

TCS invites you for exclusive walk-in drive

Role: AWS Connect Engineer

Experience: 6-8 years

Location: Chennai

Address: Tata Consultancy Services, Chennai 1 Etc Tower, ETL Infrastructure Services Limited IT Sez, 200 Feet Radial Rd, MCN Nagar Extension, Perungudi, Chennai, Tamil Nadu 600097

Date of interview: 18/04/2026 (Saturday)

Mode of interview: Face-to-face

JOB REQUIREMENT:

• 6-8 years of experience as an AWS / Contact Centre Engineer with a strong background in Amazon Connect and cloud native solutions
• Handson experience in designing, configuring, and managing Amazon Connect contact flows, queues, routing profiles, and business hours
• Strong experience in building serverless integrations using AWS Lambda (Python / Node.js)
• Experience working with Amazon DynamoDB for contact flow logic, routing decisions, and configuration data
• Handson exposure to Amazon Lex for IVR automation and self-service chatbot implementations
• Experience integrating Amazon Connect with CRM systems and third-party APIs using REST services
• Good understanding of call recording, callbacks, holiday routing, failover, and high availability designs
• Working knowledge of AWS CloudWatch for monitoring, logging, troubleshooting, and performance optimization
• Experience supporting multichannel contact center solutions (voice, chat, tasks)
• Functional knowledge of Telecom / Contact Centre operations and customer experience platforms
• Experience working in Agile / Scrum delivery models
• Strong analytical, communication, documentation, and problem-solving skills

ROLES AND RESPONSIBILITIES:

• Design, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating schedules
• Implement skill based and dynamic routing logic using AWS Lambda and DynamoDB
• Develop and integrate Amazon Lex bots for IVR automation and self-service capabilities
• Integrate Amazon Connect with CRM platforms, enterprise systems, and third-party APIs
• Configure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resilience
• Monitor, analyzed, and optimize contact center health and performance using AWS CloudWatch
• Support and maintain multichannel contact center capabilities including voice, chat, and tasks
• Collaborate with cloud architects, DevOps, telecom, and application teams to deliver high-quality solutions
• Participate in Agile ceremonies including sprint planning, reviews, and retrospectives
• Provide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations teams