Associate

WNS

Designation - Associate - Operations

Work Location -SP Infocity, S.No. 209, Pune-Saswad Road Phursungi, Pune, India

Work Mode- WFO, US Shift / Rotational Shift - Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Basic Purpose:

Provide timely and accurate response to assigned internal and external customers

Collaborate with underwriters to establish target dates and communicate coverage recommendations.

Responsibilities to include account set-up, quoting, proposals, policy issuance, policy administration requests, and account service.

Assist in reviewing documentation received for completeness and request missing information

Document and maintain unit processes and procedures and disseminate information to the applicable team.

Other responsibilities as needed.

Primary Job Responsibilities:

Screen transactions to determine authority and process and/or refer to underwriter per established guidelines.

Gather a wide variety of rating elements from applications/UW instructions/WC rating bureaus/NCCI/ /Reference Connect and company guidance to rate new or renewal business.

Input customer data for new business and endorsements using various applications

Input information and rating elements into the policy rating system with a high degree of accuracy.

Review output to ensure proper rating elements were applied.

Maintain rating documentation using paperless policy environment per established guidelines.

Provide endorsement quotes on demand

Develop relationships and work within team and across departments to ensure customer tasks are completed and customer response expectations are achieved.

Initiate and facilitate renewal process in collaboration with underwriter and timely, professional communication with producer.

Resolve customer service issues, if applicable

Ensure proper initiation and completion of incoming requests for policy issuance, quote requests, Endorsement and policy administration.

Identify areas for improvement, with recommendations for process, procedure, or system changes.

Qualifications, Skillset and Experience:

Minimum 6+ months experience in P&C Insurance background preferred for Associate

Minimum 12+ months experience in P&C Insurance background preferred for Sr. Associate

Organizational and interpersonal skills to set priorities, manage time, and be responsive to assigned customers.

Demonstrated ability to professionally communicate and collaborate with internal staff and external customers.

Solutions mind-set, passion for the customer service

Excellent Communication skills verbal and written. Fluent proficiency & comprehension in English is required.

Strong ability to multi-task while effectively communicating with the customers

Efficient in internet, computer usage and web-based application skills. Typing speed of 30+

Eye for Detail Educational

Qualification:

Graduate in any stream

Others:

Ability to perform work from Office

Willingness to work in U.S shifts.

Work may extend beyond normal business hours as per business requirements

Note:

This job description in no way states or implies that these are the only duties performed by this employee. Employees may be requested to perform job-related tasks other than those specifically presented in this job description. The employer reserves the right to change or assign other duties to this position.

Relevant skillset candidate profiles will be shortlisted and contacted for further interview process.