Associate - US HR Operations

Roles and Responsibilities

Manages and actions service requests for onboarding/background verification for both voice and Non-Voice

Ensuring the metrics are prepared and shared in time

All the Calls and emails are responded within the stipulated time.

Ensures the data are presented to the leaders for evaluation in time.

Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.

Processes HR transactions, records statistics and handles highly confidential material

Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.

Schedules, follow-ups and monitors actions and deadlines according to relevant processes

Maintains databases and employee records using a variety of systems and tools and provides information to employees and managers

Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports

Contributes to building a knowledge base for frequently asked HR questions

Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization

Skills

Hands on experience and in both Voice and Non-Voice

Ability to work on complex queries

Excellent written and verbal communication skills in English

Proficiency in using MS Office (especially MS Excel, Word and Outlook)

Able to learn new systems and their key functionalities quickly

Ability to assimilate information quickly and determine actions required

Qualification

Degree in human resources, business administration or similar relevant field

Holding Specialization degree (Masters / UG) in HR will be an added advantage

Strong knowledge of Human Resources

Holding Specialization degree (Masters / UG) in HR will be an added advantage