Associate, Services Quoting

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

As a Services Quotations Associate at Ciena, you will play a crucial role in supporting our sales team by providing accurate and timely quotations for our service’s annual maintenance contracts. This position is ideal for individuals who are early in their careers and looking to gain experience in a dynamic and fast-paced sales environment.

The person is responsible for understanding maintenance services provided by Ciena to our customers and preparing services quotations for submission to Ciena’s global account teams for renewals of the annual maintenance contracts.

How you’ll make an impact:

• Prepare accurate and detailed quotations for Ciena's maintenance services, ensuring compliance with company policies and pricing guidelines
• Collaborate with the sales team to understand customer requirements and provide timely and efficient support in generating quotations
• Conduct pricing analysis to ensure competitiveness and profitability, while considering market conditions and customer needs
• Maintain comprehensive and up-to-date records of all quotations and related documentation, ensuring accuracy and accessibility
• Identify opportunities for process optimization and automation and feedback for action to the quotations management team
• Work closely with various internal teams, including account management, Service Entitlement, Commercial Management, and operations, to ensure high quality of quotes delivered on time to the customers
• Communicate effectively with the relevant stakeholders to keep them informed of progress or challenges and escalate any potential or foreseeable issues to the management
• Analyze the current state of Services Quoting Tools/process and communicate any additional enhancements that may be necessary

The must haves:

• Bachelor’s degree in engineering, business, finance, or a related field
• 0-3 years of experience
• Attention to detail and a meticulous approach to documentation and data accuracy
• Excellent verbal and written communication skills to effectively interact with internal teams and external customers
• Strong organizational skills and the ability to prioritize and meet deadlines in a fast-paced environment
• Demonstrated ability to work collaboratively and effectively within a cross-functional team

Nice to have:

• Prior experience in a sales support or customer service role
• Familiarity with quoting tools and processes
• Understanding of maintenance services and contracts in the technology industry

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.