Associate Project Manager- Scrum master-5B
Birlasoft
9 - 11 years
Noida
Posted: 18/06/2026
Job Description
Area(s) of responsibility
Program manager-Scrum master
Required Skills & Experience
- 7–9 years of experience in AMS / Managed Services Delivery
- Proven experience in leading AMS engagements (support + enhancements)
- Strong understanding of ITIL processes (Incident, Problem, Change Management)
- Experience with SLA/KPI management and governance frameworks
- Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy)
- Experience working as Scrum Master / Project Manager in Agile environments
- Strong analytical skills for KPI tracking and service optimization
Preferred Skills
- Certification in Scrum (CSM/PSM) or PMP/Prince2
- Experience in automation and ticket reduction initiatives
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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