Associate – Operations Custom Clearance

About HappyLocate

HappyLocate is a technology-driven relocation platform transforming the way relocation. services are delivered in India. Founded in 2016, the company operates across 16,000+ pin. codes and provides end-to-end solutions including household relocations, pet relocation, and office moves. We have introduced several industry-first innovations, including Asias first SaaS platform for Employee Relocation Management and Instant Digital Quotation systems. Backed by investors such as RMZ Group, VM Ventures, and Inflection Point Ventures (IPV), HappyLocate is on a strong growth trajectory with marquee clients like Coca-Cola, Reliance, Bajaj Auto, Adani, GAP, and Medtronic.

Job Title: Associate Operations

Job Summary

We are looking for a motivated Associate Operations (Freight & Customs Clearance) to support our operations team. The ideal candidate should have a basic understanding of Indian customs processes along with hands-on exposure to cargo handling and freight forwarding.

Key Responsibilities

• Coordinate with airlines to obtain and negotiate freight pricing.
• Assist in managing import and export clearances.
• Ensure adherence to customs regulations and internal compliance processes.
• Collaborate with vendors, airlines, transporters, and internal teams to ensure competitive pricing smooth operations.
• Keep yourself updated on country compliances and drive through SOPs as well as documentation.
• Track shipments and provide timely updates to stakeholders.
• Support in resolving operational issues and escalate complex cases when required.
• Act as a point of contact for critical customer escalations, ensuring timely and effective resolution.
• Drive customer experience by maintaining service quality and improving metrics such as NPS.

Required Qualifications & Skills

• Experience: 3-8 years of experience in cargo handling, freight forwarding and custom clearance.
• Knowledge: Basic understanding of customs documentation, import/export processes, and operations.
• Skills:
• Strong communication and coordination abilities
• Good problem-solving skills
• Attention to detail and process-oriented mindset
• Ability to work in a fast-paced environment