Associate Manager

Key Responsibilities

1. Performance Monitoring s Reporting

• 
  Oversee the reporting and operational discipline of Team Coordinators (TCs) and Team Leads (TLs)
• .Monitor and manage floor attendance, breaks, and productive hours across the Business Development department

• .
  Identify bottom-quartile performers and implement structured corrective action plans in coordination with TCs and TL
• s.Maintain and analyze floor performance reports across sales, QA, and CI metrics, and deriveactionable improvement plan
• s.Support the implementation of new sales and operational strategies in coordination with SMEs,TCs, TLs, and the SalesManage
• r.Facilitate cross-department coordination to ensure smooth execution of sales and fulfillment processe
• s.Actively participate in daily huddles and drive the implementation of action items and strategies discusse
• d.Ensure strict adherence to SOPs, compliance guidelines, and operational policies across the floo
• r.Identify defaulters and performance gaps using available reports and implement targeted action plan
• s.Coordinate and facilitate weekly LCD (Learning C Development) sessions based on performance gaps and QA feedbac
• k.Oversee on-the-job training (OJT) and performance tracking of new joiner
• s.Ensure QA feedback is translated into actionable improvements at the team and individual level
• s.Conduct daily and weekly performance reviews with TCs, TLs, and team
• s.Prepare and submit a weekly performance report to the Sales Manager, highlighting key metrics,issues, and actionplan
• s.Identify gaps in conversion, communication, or process adherence and derive action itemsfor improvemen
• t.Conduct regular skill enhancement sessions (weekly/monthl
• y)Ensure strict adherence to internal SOPs, QA standards, and compliance requirement
• s.Maintain proper documentation of all escalations, reviews, and intervention