Associate Collections Manager

About Us:

We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 750 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We are actively seeking talented individuals to join our team and help us aggressively grow our North American footprint for both our on-premises and 100% cloud-based ERP solutions.

Why work for VitalEdge?

We dont just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. Its an exciting time to work for VitalEdge join us!

Responsibilities:

Generating and merging of Ageing report

Analysing the ageing ledger and identifying the collectable items

Setting self-targets for the amounts to be collected in a month/quarter

Following up with customers on overdue payment over e-mails and phone

Diligently uploading invoices on customer portals like Ariba, Tungsten IBM WOI etc.

Initiating termination (Dunning) of the customer services in case of non-payment

Working closely to un-posted cash sitting in the bank

Clearing the un-applied cash posted on account by contacting customer and securing the Remittance advise

Cash forecasting, predicting the collectable cash in a month/quarter by analysing the trend of the customers payment history and agreed credit terms

Credit Analysis of customers credit worthiness, analysing the Financial Statements through different tools in order to fulfil the orders placed by the customer

Cash applications & DSO Calculations

Resolving customer queries

Raising Credit Memos in case of any adjustments or tax issues

Raising Debit Memos in case of closing any open credit

Processing refund requests by creating payment packet and sending to AP

Processing Performa invoices as in when requested

Working closely with Tax team to resolve US sales tax related issues

Updating contact details in database

Qualifications:

• M. Com / M.B.A. / P.G.D.F.M.
• Overall experience of at least seven years in AR Collections for US Customers.
• Working knowledge of Oracle NetSuite will be an added advantage.
• Good in oral and written communication skills.