Associate Account Manager

Location: Navi Mumbai

Work Mode: Work from Office

Experience: 12 years

telecrm is a full-stack CRM built for Indian businesses, with strong integrations across calls and WhatsApp. We help 5000+ companies streamline lead management, automate workflows, and improve sales outcomes.

This role works closely with the Key Account Manager (KAM) to ensure smooth onboarding, implementation, and ongoing support for customers. Ideal for someone early in their career who enjoys interacting with clients and solving operational problems.

Customer Onboarding & Implementation

• Assist in onboarding new customers onto telecrm
• Support implementation of workflows, pipelines, and configurations under guidance of KAM

Customer Support

• Provide day-to-day support to customers via calls, WhatsApp, and Zoom
• Resolve queries and ensure smooth product adoption

Relationship Management

• Maintain regular touchpoints with customers (fortnightly connects)
• Build strong working relationships with client teams

Coordination & Execution

• Work closely with KAM to execute account plans
• Track tasks, follow-ups, and ensure timely delivery

12 years of experience in Customer Support / Customer Success

Excellent written and verbal communication skills

Comfortable interacting with clients over calls and Zoom

Strong ownership and follow-up discipline

Willingness to learn SaaS workflows and CRM implementations

Based in / willing to work from Navi Mumbai office

Strong learning exposure working directly with Key Account Managers

Hands-on experience in SaaS onboarding & client success

High-growth environment with real ownership

Clear path to grow into Account Manager / Key Account Manager roles