Assistant Operations Manager

Were Hiring || Assistant Operations Manager (International Process)

• Process: Western Union
• Shifts: Rotational
• Working Days: 5 days a week, 2 rotational week offs
• Location - Ghansoli, Navi Mumbai

Key Responsibilities:

• Lead, mentor, and manage a team to achieve KPIs & SLAs
• Drive performance metrics Quality, Productivity, CSAT & Compliance
• Handle escalations and ensure timely resolution
• Conduct team huddles, coaching sessions & performance reviews
• Ensure adherence to process guidelines and regulatory norms
• Prepare and present daily/weekly performance reports

Preferred Candidate Profile:

• Experience in Customer Support segment.
• Strong people management & team handling experience
• Excellent communication and stakeholder management skills
• Analytical mindset with problem-solving abilities
• Ability to work in a fast-paced, target-driven environment
• Interested candidates can connect with-
• Simran Rana (HR) - 9137514621

Or can share resume on simran.rana1@teleperformancedibs.com