Assistant Manager-Client Solutions

About Nextyn:

Nextyn is a fast-growing company in the expert network industry, enabling clients worldwide to connect with industry experts for research, consulting, and strategic decision-making. With a strong and growing global presence, we work with clients across geographies to deliver high-quality insights that support critical business and investment decisions.

Role Summary

:The Assistant Manager Client Solutions at Nextyn is responsible for managing key client relationships and driving expert engagement to support research, consulting, and investment decision-making. In addition to client ownership, this role involves building and managing a team of Associates, including recruitment, onboarding, and performance management, to ensure consistent, high-quality delivery across accounts

.
Key Responsibiliti

esClient Relationship Manageme

• ntOwn end-to-end relationships with a portfolio of key clients, understanding their evolving project objectives and prioriti
• esAct as the primary point of escalation for client queries, ensuring timely resolution and high satisfacti
• onBuild long-term, trust-based relationships that support account retention and grow

thTeam Management and Recruitme

• ntRecruit, onboard, and train Associates/Analysts to build out the Client Solutions te
• amSet clear expectations, monitor performance, and provide regular coaching and feedback to team membe
• rsEnsure the team is equipped with the right skills and knowledge to identify and engage relevant exper

tsExpert Identification and Engageme

• ntOversee expert sourcing and engagement for high-priority or complex client requiremen
• tsGuide the team on expert evaluation criteria and ensure quality and relevance across projec
• tsStep in directly for specialized or high-stakes expert search

esRevenue and Account Grow

• thOwn revenue targets for assigned accounts and identify opportunities for upselling and cross-selli
• ngTrack account performance and proactively flag risks or growth opportunities to leadersh
• ipSupport pricing and proposal discussions with clients where need

edProject Coordination and Delive

• ryEnsure timely, high-quality project execution across the team's active engagemen
• tsCoordinate with internal teams (research, operations, compliance) to resolve bottlenec
• ksMaintain oversight of turnaround times and quality standards across the team's deliverabl

esResearch and Insigh

• tsGuide the team on qualitative and quantitative research approaches for client requiremen
• tsReview and validate research outputs and market insights before client delive
• ryStay updated on industry trends to advise clients and internal stakeholders effective

ly
Qualifications and Ski

llsEducat

• ionBachelor's or Master's degree in Business, Economics, or a related fi

eldExperie

• nce3-5 years of relevant experience, including prior exposure to client management and/or team handl
• ingExperience in expert networks, market research, consulting, or a related client-facing industry prefer

redSki

• llsStrong verbal and written communication and stakeholder management ski
• llsProven ability to manage, coach, and develop a t
• eamStrong analytical and research abilities with sound business judgm
• entProficiency in Microsoft Office (Excel, PowerPoint, Word, Outlo
• ok)Ability to manage multiple accounts and priorities in a fast-paced, client-driven environme

nt.
Location Require

• mentMumbai based candidates
• onlyImmediate joiners prefe

rred
What Nextyn O

• ffersWork from office role with structured working
• hoursExposure to global clients and senior industry ex
• pertsLeadership exposure with team management responsibil
• itiesLearning and growth opportunities within a scaling organiz
• ationCompetitive compensation and benefits including PF and insu